Join us as an Assistant Community Manager (Operations)

About The Role

About Supahands

Founded in 2014 in Kuala Lumpur, Malaysia, we support the most innovative companies by optimizing their workflows through integrating in-house technology with our crowdsourced team of remote SupaAgents. With our hybrid human intelligence-machine system, we specialize in preparing clean and accurate datasets to train artificial intelligence.  

Our solutions include image annotation, data transcription and data tagging & categorization. Our use cases include autonomous vehicles, facial landmark recognition, visual search, geospatial imaging, sentiment analysis, optical character recognition, search relevance, named-entity recognition.  

The Supahands mission is to innovate the way people work by supporting the goals of cutting edge companies and also providing online microtasking opportunities for people across Southeast Asia.  

Learn Through Knowledge Sharing

Fast Paced Learning Environment

Great Diversity Through a Multinational Team

About the Role

As an integral member of the Supahands community management team (known as the SupaAgent Hub), you will be one of the South East Asian pioneers in this upcoming and exciting industry. Take part in developing the operations and implementation strategy for community processes, platforms, and tools. Make a tangible impact on the business as well as individual community members’ lives.

Our community, called SupaAgents, is an elite global online workforce that includes all walks of life. You can read more about them on our blog

Supahands discussing as a team

Your Responsibilities

  • Work cross-functionally to translate community insights into tangible improvements across the company.
  • Create innovative and scalable processes to engage other teams to participate in community-led initiatives.
  • Handle community support requests from the other departments.
  • Manage, review, track, and improve administrative processes.
  • Community accounts: activating, deactivating, troubleshooting.
  • Update internal and external documentation.
  • Support team members in other activities as needed.

You Should Come With

  • Excellent written and verbal communication skills in English, able to engage stakeholders of all levels effectively.
  • A knack for looking at a process and figuring out a way to improve it.
  • Proficiency with Google Sheets.
  • An analytical mind, results oriented, and data driven.
  • Strong organisational and planning abilities, always making the most of resources to meet deliverables.
  • Resourcefulness and a can-do attitude, requiring minimal hand-holding.
  • Empathy and a passion for empowering people and adding value to community members' lives.
  • 1-2 years working experience.  

Bonus If You Have: Previous working experience that involves managing a community.  

Our Offer

  • Be part of one of Malaysia’s most exciting internet brands.
  • An exciting, collaborative environment.
  • Participate in an open, creative, innovative company culture.
  • Work in a beautiful office space in Bangsar South.  
Apply Now